Afterglow Interactive & Technology Limited operates Chitchat. This Privacy Policy explains how we collect, use, share, and retain personal information when you use our website, mobile application, and related services.
1. Who we are
Legal entity: Afterglow Interactive & Technology Limited
Registered address: Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
Support email: support@afterglow.now
2. Who can use Chitchat
Chitchat is intended for adults only. Users must be at least 18 years old.
3. Information we collect
We may collect account information, profile and preference information you choose to provide, topic prompts, message content processed to provide conversations and safety screening, device and diagnostic information, purchase records from Apple, Google, or other payment providers, report and blocking signals, and support communications you send to us.
4. How we use information
We use information to create and manage accounts, provide topic-based matching and conversations, operate safety screening and abuse prevention systems, maintain service security, process subscriptions and support requests, review safety reports, comply with legal obligations, and enforce our Terms of Use.
5. Conversation handling
Chitchat is designed so that conversation content is deleted after a chat ends. To run the service safely, we may temporarily process message content while the conversation is active and while automated safety checks run. We may retain limited records where reasonably necessary for security, fraud prevention, abuse investigation, legal compliance, or dispute handling.
6. Safety and moderation
We use automated systems to review message content before sending. Messages that violate safety thresholds may be blocked. We may also use behavioral and operational signals to reduce abuse and protect the service.
7. How we share information
We may share information with hosting, analytics, security, support, payment, app-store, and professional service providers. We may also share information with law enforcement or regulators where required by law or necessary to protect rights, safety, and the service. We do not sell personal information in the ordinary course of operating Chitchat.
8. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards.
9. Retention
We keep personal information for as long as needed to provide the service, meet legal or operational obligations, resolve disputes, and protect the service. Retention periods may vary by data type and risk profile.
10. Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to, or export certain personal information. To exercise rights, contact support@afterglow.now.
11. Security
We use reasonable technical and organizational measures to protect personal information.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a revised date.
13. Contact
Afterglow Interactive & Technology Limited
Unit 909, Prosperity Millennia Plaza, 663 King's Road, Quarry Bay, Hong Kong
support@afterglow.now